1.1 -- Agreement Activation

This agreement becomes effective upon the buyer's submission of a purchase order (PO), signing of a sales contract, or written confirmation via email acknowledging these terms. Continued business engagement implies acceptance of all clauses herein.

1.2 -- Geographic Applicability

These terms apply to domestic and international buyers. Export orders are additionally subject to applicable international trade regulations, export control laws, and the Incoterms® specified in the purchase agreement.

1.3 -- Supersession

These terms supersede any prior verbal agreements, informal correspondence, or previous versions of terms. In the event of conflict between these terms and a separately signed contract, the signed contract shall prevail.

2.1 -- Order Confirmation

Orders are considered confirmed only upon receipt of a signed purchase order and the required deposit payment. Verbal or informal orders will not be processed. Any changes to a confirmed order must be submitted in writing within 48 hours of confirmation.

2.2 -- Order Cancellation

Cancellation requests submitted within 24 hours of order confirmation will incur no penalty. Cancellations after production commencement will forfeit the deposit. If materials have been procured, the buyer may also be liable for material costs incurred up to the cancellation date.

2.3 -- Pricing & Currency

All quoted prices are valid for 30 calendar days from the date of issue. Prices are quoted in USD unless otherwise agreed. We reserve the right to adjust pricing due to significant raw material cost fluctuations exceeding 10%, with prior written notice.

2.4 -- Delivery & Shipping

Default shipping terms are EXW (Ex Works) unless otherwise specified. Risk of loss transfers to the buyer upon handover to the carrier. We will provide tracking information within 24 hours of shipment. Force majeure events may extend lead times without constituting a breach.

3.1 -- Design Specifications

The buyer is responsible for providing complete, accurate, and final design specifications prior to prototype initiation. Changes to specifications after prototype approval will be treated as a new project and may incur additional fees and extended lead times.

3.2 -- Intellectual Property & NDA

We respect buyer IP and will sign mutual NDAs upon request. Custom designs, firmware, and technical drawings provided by the buyer remain the buyer's exclusive intellectual property. We will not manufacture identical products for third parties without written consent.

3.3 -- Branding & OEM Labeling

OEM branding, private labeling, and custom packaging are available for orders meeting a minimum of 200 units per SKU. Artwork files must be submitted in vector format (AI, EPS, or PDF) at least 5 business days before production commencement.

4.1 -- Incoming Inspection

Buyers are encouraged to conduct incoming quality inspection upon receipt. Claims for quantity shortages, visible physical damage, or incorrect items must be submitted in writing with photographic evidence within 7 calendar days of delivery. Claims submitted after this period may not be honored.

4.2 -- Warranty Coverage

The 12-month warranty covers manufacturing defects in materials and workmanship under normal operating conditions. The warranty does not cover damage resulting from improper installation, overloading, unauthorized modifications, or use outside specified operating parameters.

4.3 -- Return & Replacement Procedure

All returns require a Return Merchandise Authorization (RMA) number issued by our quality department. Unauthorized returns will be refused. Upon receipt and inspection of returned goods, we will issue a replacement, credit, or repair within 15 business days. Return shipping costs for confirmed defects are covered by us; other returns are at buyer's expense.

4.4 -- Technical Support

Post-sale technical support is available via email and video conference for all customers. On-site commissioning support can be arranged for orders exceeding 1,000 units, subject to travel cost reimbursement. We provide datasheet, wiring diagram, and integration guidance documentation for all product lines.